MTN customers can terminate their device contracts early.
MTN allows customers to terminate their contracts early with a payment of modest termination fee.
Whether you have a short term or long term contract, you can end your cellular contract prematurely under MTN certain conditions.
Firstly you need to give a 20 days notice in writing or record form such as email, telephone call giving your intention to cancel.
Mobile network will charge you reasonable cancellation fee, based on Consumer Protection Act(CPA)
Customers can call 135 from their MTN number to go through the process or send email to firstname.lastname@example.org with cancellation request.
|MTN contract cancellation breakdown|
|Item||18 months before expiry||12 months before expiry||6 months before expiry||3 months before expiry|
|Outstanding cost of the device||R5,292 (R294 x 18)||R3,528 (R294 x 12)||R1,764 (R294 x 6)||R882 (R294 x 3)|
|Outstanding out-of-bundle balance (payable in both cases)||R0||R0||R0||R0|
|Settlement amount for cancellation||R5,721||R3,957||R2,193||R1,311|
|Amount if remaining on contract||R7,722||R5,148||R2,574||R1,287|